TECHNICAL SUPPORT BY S3NS
Accelerate and secure your projects on S3NS with our certified support and structured onboarding program.
Certified technical support
Benefit from S3NS's expertise, certified as a Google Partner Led Premium Support (PLPS), delivered by over 20 professionals based in France. Our support teams, all Google Cloud Architect certified, combine technical expertise with proven customer support know-how.
S3NS offers two levels of support, Enhanced and Premium, to provide users with the flexibility and level of support tailored to their specific needs.
Enhanced Support OfferEnjoy unlimited access to our support, available 24/7. Our team is dedicated to assisting you and responds in French or English, ensuring fast and efficient support.
Premium Support OfferThis offer is ideal for critical and evolving environments. We guarantee a 15-minute response time for major incidents. This support also includes access to a named **Technical Account Manager **(TAM) for personalized assistance, reflecting a strong strategic partnership approach.
Technical Bootstrap support
The first 3 to 6 months of a cloud adoption project are crucial, but also particularly risky. Up to 70% of cloud migration projects fail or stall, and these setbacks are often linked to adoption issues: resistance to change, lack of team skills, poor communication, etc.
To ensure a smooth launch, we can guide you through our dedicated onboarding program: Technical Bootstrap. This program helps avoid costly mistakes and maximizes your chances of long-term success.
Its structure is organized around 3 key phases with a total of 9 workshops. These workshops guarantee you an optimal and immediate grasp of S3NS's offers.
1
Alignment & foundations
Validate your business and technical objectives, define governance (key stakeholders, RACI matrix), determine the initial project milestones, and lay the technical groundwork for your S3NS architecture.
2
Operations & security
Apply security best practices, master support processes, and initiate cost management (FinOps).
3
Scaling up
Develop your team's skills, collaboratively build your roadmap, and establish sustainable governance.
CERTIFICATIONS
Google Cloud Architect
Our bilingual French-English European staff are all Google Cloud Architects cert...